About a month ago I launched the ‘Ask Mr Rants’ feature and what a response from consumers. I am starting to notice a few common issues and I want to highlight one of them. For many consumers choosing the right accommodation is important, no matter if it’s a hotel, ski chalet or apartment.
Website error so holiday cancelled
Most of us spend a lot of time reading reviews and researching the location before booking so it must be incredibly frustrating when after you have booked, the tour operator or travel agency move you in to another hotel, one that you are not happy with, or the option of a refund is thrown at you.
Consumer compensation
The company thinks that all is fine because they have refund the price of the holiday. This is simply not good enough. Not when all concerned are excited about the holiday and you have booked the time off work. From a quick search on Google this appears to be a problem for many consumers.
Ski holiday hotels
I am sure it is just coincidence but two of the emails that I have received are relating to skiing holidays, different companies and destinations. Both consumers booked ski holidays online to be told that the accommodation should not have been available for booking.
Another consumer had booked a hotel online to be told that it was not available for the period she had booked it, and it should not have been available online. The alternative was inadequate and they received a full refund. The kids weren’t happy that their Christmas trip was cancelled.
As usual the booking terms and conditions were referred to when all of the consumers complained.
Lost customer service
When you are forced to change your plans then in my mind the company concerned should surely, offer some form of compensation. It is alright saying you’re getting a refund, so what you moaning about, that’s not the point, you are inconvienced, and it’s not their fault the website was out of date.
If travel companies cannot publish available accommodation online, something simple, then that’s worrying. Please feel free to add your thoughts, questions, and if you have had a similar issue with hotel changes or cancelling your well researched holiday accommodation.
This post was syndicated from the Travel Rants Blog.
Consumers should receive compensation for hotel changes
Written by Travel News on November 2nd, 2009 with no comments.
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Written by Travel News on October 31st, 2009 with no comments.
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So said his lawyer, and the jury agreed.
Written by Travel News on October 28th, 2009 with no comments.
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Noticias, videos y widgets que se renuevan constantemente sobre el Ayuntamiento de Marbella , Municipio de Marbella , y el Alcalde de Marbella(oferta de empleo publico, oposiciones, cursos, bolsa de trabajo, concejalia de juventud, desarrollo local, encuestas ,callejero, bop, diputacion, tuenti, facebook, google reader, myspace, microblogging, twitter, blogger, viadeo, netvibes, Xing, linkedIn, Infojobs, infoempleo, Laboris.net, Monster, Trabajar.com,Canaltrabajo,euribor, viajes,
Written by Travel News on October 24th, 2009 with no comments.
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Noticias, videos y widgets que se renuevan constantemente sobre el Ayuntamiento de Tarragona , Municipio de Tarragona , y el Alcalde de Tarragona(oferta de empleo publico, oposiciones, cursos, bolsa de trabajo, concejalia de juventud, desarrollo local, encuestas ,callejero, bop, diputacion, tuenti, facebook, google reader, myspace, microblogging, twitter, blogger, viadeo, netvibes, Xing, linkedIn, Infojobs, infoempleo, Laboris.net, Monster, Trabajar.com,Canaltrabajo,euribor, viajes,
Written by Travel News on October 24th, 2009 with no comments.
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Noticias, videos y widgets que se renuevan constantemente sobre el Ayuntamiento de Lleida , Municipio de Lleida , y el Alcalde Lleida de(oferta de empleo publico, oposiciones, cursos, bolsa de trabajo, concejalia de juventud, desarrollo local, encuestas ,callejero, bop, diputacion, tuenti, facebook, google reader, myspace, microblogging, twitter, blogger, viadeo, netvibes, Xing, linkedIn, Infojobs, infoempleo, Laboris.net, Monster, Trabajar.com,Canaltrabajo,euribor, viajes,
Written by Travel News on October 24th, 2009 with no comments.
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Noticias y videos del Ayuntamiento de Teror,Municipio de Teror, y Alcalde de Teror.(oferta de empleo publico, oposiciones, cursos, bolsa de trabajo, concejalia de juventud, desarrollo local, encuestas, tuenti, facebook, google reader, myspace, Xing, LinkedIn, Infojobs, infoempleo, Laboris.net, Monster, Trabajar.com,microblogging, twitter, blogger, viadeo, netvibes,com,net,
Written by Travel News on October 24th, 2009 with no comments.
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Noticias y videos del Ayuntamiento de Arucas,Municipio de Arucas, y Alcalde de Arucas.(oferta de empleo publico, oposiciones, cursos, bolsa de trabajo, concejalia de juventud, xing, LinkedIn, tuenti, facebook, google reader, myspace, microblogging, twitter, blogger, viadeo, netvibes,uventud, desarrollo local, encuestas,com, Infojobs, infoempleo, laboris, monster, trabajar, laboris,microblogging, twitter, blogger, viadeo, netvibes,com,net
Written by Travel News on October 24th, 2009 with no comments.
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An executive of the Shangri-la Boracay has predicted a brighter future for the tourism industry in this resort island.
Mark Kirk, general manager of the Shangri-la-Boracay said that they are promoting Boracay in Europe, the United States and Latin American countries and are receiving positive feedback.
Early this year, Holywood couple Brad Pitt and Angelina Jolie visited the Shangri-la Boracay as part of their vacation. Their visit was made confidential upon the request of the couple.
“We see a bright future for Boracay tourism. We are confident that our Boracay resort would be one of the best tourism attractions in this resort island,” Kirk said.
The management of the Shangri-la Boracay has opened the new hotel to officers and members of local business organizations here recently.
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Written by Travel News on October 24th, 2009 with no comments.
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